Terms and conditions

The seller is: AQUATIO Joanna Zubrzycka, located on the street Tamka 6/8 flat 9, 00-349 Warsaw, Tax ID: PL 5261007529, REGON: 010779961 .
Orders are accepted by the www.aquatio.pl, e-mail address: store@aquatiopoland.com, by phone at tel/fax: +48 22 827 04 79
Acceptance of order is confirmed via e-mail.
Orders placed on work days are usually performed within 48 hours.
In the absence of availability of goods, shop will contact the customer by email or telephone to determine possible delivery date. This term in the case of goods not made ​​on order will not exceed 30 days.
Orders placed on Saturdays, Sundays and holidays are realized in the first place on the nearest workday .
Store is not responsible for the delay in execution of the contract due to incorrectly specified data (for example telephone number or e -mail).
The client can make changes to your order or withdraw it until shipment.
In the case of goods made ​​to individual order, acceptance of drawings is required by the customer.
When sending a request, the purchaser declares that he is familiar with the contents of the Terms & Conditions of the store and accepts its provisions. In case of no compliance with the provisions of the Terms & Conditions by the Purchaser, the store is entitled to cancel the order.
All prices quoted on the website in the Euro are full prices and include VAT. The price of each product is valid at the time of order. We reserve the right to change the prices of products, introducing new products to offer and cancel promotions at the www.aquatio.pl, or make changes. For each order, the system will add the cost of shipping.
These shipping is sent by Polish Post to EU countries. In other case, please contact us by phone or email.
Goods, with not specified prices, are priced individually after submitting the contact form under the product.
In the case of products, which are manufactured to individual customer request, 30 % of the entire order full price is charged prior the order.
After completing your order VAT invoice or a receipt is issued.
The customer can choose the following forms of payment:
- On arrival at the point of sale - cash or credit card
- Bank transfer to the bank account of Aquatio
- By credit card carried out by Dotpay.

In the case of payment by Dotpay, the amount to pay will be converted into PLN according to the current exchange rate announced by the NBP.


Purchased in store goods can be picked up in person at the point of sale in Warsaw, ul. Tamka 6/8 (by appointment) or will be sent by Polish Post.

Due to the nature of the goods sold by us such as: heavy elements made ​​of polymer concrete, drainage grates, cast iron or galvanized steel, large separators, lightshafts, the methode, the cost and delivery date is determined individually with the customer by email or telephone.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The period for withdrawal shall expire after 14 days from the day in which you acquire physical possession of the products, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel the contract, you must inform us : Aquatio ul. Tamka 6/8, 00 -349 Warsaw,
store@aquatiopoland.com, fax 22 827 04 79 of yours decision by an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form, but it is not mandatory.
For complete and submit the form to withdraw from the contract or any other unequivocal statement electronically on our website
www.aquatiopoland.com, we will send you an acknowledgment of receiving of cancellation by e-mail.
To keep the withdrawal deadline, it is sufficient to send you information on exercising your right to cancel the contract before the deadline to withdraw from the contract.

Effects of withdrawal
In case of withdrawal from this contract shall reimburse to you all payments received from you, including the cost of delivery (except for the additional costs resulting from your choice of delivery method other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this Agreement. Refund payments will be done using the same payment method that you used for the initial transaction, unless expressly agreed otherwise; in any case you will not incur any fees in connection with this phrase. We may withhold the reimbursement until receipt of the products or have supplied evidence of having sent back, depending on whichever is the earliest.
Please send back us products to Aquatio ul. Tamka 6/8, 00 -349 Warsaw, without undue delay and in any event not later than 14 days from the date on which informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the deadline of 14 days.

Return of products
Returned products should be complete, in the factory undamaged packaging and can not bear traces of use. In the case of non-compliance with the above conditions Aquatio will seek compensation for the diminished value of the products resulting from the handling of it by the Purchaser in a manner other than is necessary to establish the nature, characteristics and functioning before deciding to withdraw from the contract.
Delivery is done at the expense of the Purchaser. Delivery should be well protected to avoid its damage during transport. Any damage of the product during transportation is Purchaser responsibility.
Complaints relating to mechanical damage during transport will be considered only on the basis of written protocol of damage/discrepancy contents of the shipment made ​​upon receipt of products in the presence of the courier and confirmed by him. In case of damage Purchaser should refuse to recive it, and write the appropriate protocol failure. Under current law recipient of the package, which saw its damage after the departure of the Courier, you may report it to the courier company. The carrier is obliged to send a courier to the place of delivery within 7 days from the date of delivery to transcribe protocol of damage. Complaints to mechanical damage during transportation, will not be processed without a properly completed damage report with the courier delivering the consignment and without original packaging advertised product with proof of purchase.
For returned products must be accompanied by a receipt/invoice.

Goods made ​​to individual customer are not refundable.

We only sell quality products from renowned manufacturers. Each product comes from the legal distribution and is brand new. We provide accurate technical information for systems sold.
Filling out the form with the data Employer is tantamount to consent to storage and processing of my personal data for the purposes of execution and settlement of transactions. Purchaser personal data shall be processed solely for the implementation of the order, including invoice or bill and conduct financial reporting. These data are confidential and will not be disclosed to third parties. The customer has the right to access their personal data and their amendments, and remove from the database. For this purpose, please send a message to a specific instruction to the e -mail address : store@aquatiopoland.com. Aquatio Company is committed to the protection of personal data in accordance with the Act of 29 August 1997 " On the protection of personal data" .
Data on the number of payment card are not known to the Seller. Authentication of electronic forms of payment takes place on websites relevant banks or companies Polcard.

Final provisions

Seller reported a data collection called Aquatio STORE to the GIODO No. 015248/2013, and received  number 132731.

In matters not covered by these regulations are applicable articles of the Civil Code.

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